Last updated: [12-10-2025]
At Awful Lot of Cough Syrup, we want every customer to be fully satisfied with their purchase. If something isn’t right, we’re here to help. Please review our policy below before initiating a return.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, unwashed, and in original condition, with all tags and packaging intact.
- Items marked as Final Sale or Clearance are not eligible for return or refund unless defective.
2. How to Initiate a Return
- Contact our support team at support@aawfullotofcoughsyrup.com with your order number and reason for return.
- Once approved, we’ll provide you with the return address and further instructions.
- Please ship the item using a trackable courier service.
- Customers are responsible for return shipping costs, unless the product is faulty, damaged, or incorrect.
3. Refunds
- Once your returned item is received and inspected, we’ll notify you of your refund status.
- Approved refunds will be issued to your original payment method within 5–10 business days (processing times may vary depending on your bank).
- Shipping fees are non-refundable, except in cases where we sent an incorrect or defective item.
4. Exchanges
- If you need a different size or color, please mention this in your return request.
- Exchanges are subject to stock availability.
- If the desired item is unavailable, a refund will be processed instead.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, contact us within 48 hours of delivery with clear photos of the issue.
- We’ll arrange a replacement or refund at no additional cost to you.
6. Non-Returnable Items
For hygiene and quality reasons, certain items cannot be returned, including:
- Socks, caps, or undergarments (unless faulty)
- Gift cards or digital items
7. Contact Us
If you have any questions about this policy or need assistance with a return, reach out to us:
📧 Email: support@aawfullotofcoughsyrup.com